Vacasa Delaware

Planned a Labor Day weekend stay at 116 Oakwood St in Bethany through Vacasa. Looked like a great home and rental process was smooth…. Until TODAY 3 days before our trip I receive this message from Vacasa! Trip cancelled, no house in a comparable location (ocean block) and most places even outside of Vacasa are rented already! Incredible disappointing when we had people coming from out of state for this trip! How do you run a business like this???

I hate that I have to give them at least 1 star. OMG! Worst experience ever! DO NOT RENT UNIT 903 at Brandywine house in Sea Colony Delaware. And stay away from all properties managed by VACASA. If you're an owner and you pay VACASA to manage your property, they're doing an awful job and you're probably paying too much. Take your money somewhere else but first check on your place. It might be in bad shape.
Staff is no help. Not on the phone, through the app or in person. Unit 903 has a noxious odor that drove me out after a few days. There had been plenty of other complaints about it on other websites (found later while doing research) so VACASA was aware. They even responded to the complaints, yet they still rented to unsuspecting travelers like myself. They offered little to no help.Can't tell you how disappointed I was. I planned this trip over a year in advance and had that much time to build up my excitement. I drove 14 hours from Northern Illinois to get there.....Cried like a baby all the way home, 3 days early. Just couldn't stay there. it was that bad. Don't even want to talk about the struggle it's been trying to get at least SOME of my money back. They're a bunch of thieves, and they're getting away with it...UGH

This is definitely not a home away from home! Terrible experience , so disappointing.
Place was dirty upon check in. Rachel stated all she could do was replace sheets , sweep up bugs, and would refund cleaning fee. I declined because mattress pads were dirty as well as comforters. Rachel could only do so much and said I would have to see Mary the next day in office. Such an inconvenience, I have three kids, they were grossed out and we all were uncomfortable.
We didn’t even stay at the place Saturday night.
Sunday I received a text stating Mary wouldn’t be in office but I could call her. She never answered yet sent texts throughout the day. So much miscommunication, housekeeping didn’t leave the place until 5pm. Place still not cleaned thoroughly , bugs were determined to be carpet beetles. Although harmless still gross because it should be cleaned up! Also hair ball still in drawer. The mattress pads and sheets were changed but not comforters , we just didn’t use them .
They only gave $75 refund which is ridiculous given what we went through. I requested a full refund and that was denied. Housekeeping did a terrible job. I will never rent from Vacasa again.
Save your self money and time and book elsewhere. When on vacation you should be comfortable and enjoy yourself not be upset, uncomfortable, or stressed.