Surf Bagel Milford

I’ve been coming to Surf Bagel for years, I was so happy when they finally got the location in Milford since it was closer to home. Anything I’ve ever ordered from their menu has been amazing, no mistakes, wrong orders, nothing. Any need for coffee, breakfast or lunch, Surf Bagel is the place to go for quality food and good prices. Definitely my recommendation for any tourists or newcomers!

Very delicious bagel!
However, the young woman at the register decided it was the perfect moment to give me a full-on lecture—simply because I politely asked to make a tiny adjustment ten seconds after placing my order. All I said was, “Could you please toast my plain bagel as well?”

You’d think I had asked her to toast it in a hand-crafted, antique oven flown in from Europe and operated by someone in sterile white gloves!

Newsflash: customers don’t want a lecture, especially over a completely reasonable and doable request.

UPDATE (10/7/25): I went back to Surf Bagel in Milford, DE and spoke with the manager, Terry. He handled the issue very well. He was professional, personable, and apologetic for our two experiences. And though we did not ask for any recompense, he had me take a gift card for a next visit. We will give them another try based on how he cared about our concerns and exercised good customer relations.
I am also pleased to see that the owners read their reviews, respond, and take customer experience seriously. Thank you to Katie. :-)
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Sadly disappointed with the staff. We recently moved into the Milford area and were glad to find Surf Bagel there. BUT, we’ve been there twice as of today (Sat 10/4) and both times our bagel orders were done incorrectly. And unfortunately we didn’t discover it either time until well after we had left and driven a ways away.
The first time the staff put the wrong cream cheese on our bagels…not what we ordered.
Today, the staff failed to put cheese on our egg+bacon+CHEESE bagel breakfast sandwich. We ordered, and paid for, the cheese.
I’ll be making a special trip back up there tomorrow (Sunday) to speak with a manager. Let’s see how well they handle their Customer Service and Relations…..

Surf Bagel, your staff need to do better, be more diligent, and get customers’ orders correct.